Used code SUMMER10 to save 10% on NEW products (some exclusions apply).

FAQ

Special Orders

What does it mean when a product has a "special order" label?

While we try to keep everything in stock, sometimes we need to special order something from the manufacturer directly. A product on our website labeled as "Special Order" is an item that we don't have in stock and requires additional order processing time to fulfill your order.

What happens if I place an order for a special order item?

Once you place a special order, we will provide you with a shipping estimate within one business day. We have great relationships with all of our manufacturers and will get your special order item to you as quickly as possible.

If you want to know the availability of a special order item before placing your order, please e-mail us at questions@pixelproaudio.com or call us toll free at 855-269-0474.

What if I don't see something I'm looking for on your website?

Please e-mail us at questions@pixelproaudio.com or call us toll free at 855-269-0474. We are an authorized reseller for many companies and will be happy to discuss your specific pro audio needs to determine pricing and availability. This is a free no-obligation service that we are happy to provide.

Is a special order item eligible for return?

Unfortunately, because special order items are not items that we normally stock, they are not eligible for returns. Please refer to our Refund Policy for additional information. If there is an issue or defect with your item, we will help facilitate an exchange between you and the manufacturer.

 

Pre-Orders

What does it mean when a product has a "pre-order" label?

A product with a "pre-order" label is an item that has been announced to release at a future date, but is not currently available for sale. We offer the option to pre-order these products so you can claim the unreleased product in advance.

Do I have to pay for my pre-order item up front?

Our system only allows orders to be sent for processing when the order is paid in full. For this reason, we do ask for a full up front payment. If the wait time is greater than 30 days for an item, we will contact you to see if you would like us to refund the majority of your order (we ask for a 20% down payment), while you wait for the item to come in.

When you pre-order an item, we will give you an updated delivery estimate within one business day so you know approximately when to expect your order.

If you want to know the availability of a pre-order item before placing your order, please e-mail us at questions@pixelproaudio.com or call us toll free at 855-269-0474.

 

Digital Downloads

What does it mean when a product is labeled as a "digital download"?

Software products with a "digital download" label give you the option to purchase a valid license through our website. Upon completing your purchase, our system will process your order and provide the license via e-mail within one business day (usually the turn around is much less than that).

Is a digital download item returnable?

Unfortunately, no. Any digital download item that has been purchased is unable to be refunded or exchanged.

If you have a question about the software or system compatibility, please consult the manufacturer, e-mail us at questions@pixelproaudio.com, or call us toll free at 855-269-0474 before making your purchase.

Will I be able to re-download the digital download product?

Yes! The download will come directly from the manufacturer and the license key you purchase can be used to activate that software. Each manufacturer is different and may limit how many activations are allowed at one time. Should you have problems with activation, please contact the software manufacturer for assistance.

 

Buy now, pay later with Shop Pay

Are there late fees?

No, there are no late fees if you miss a scheduled payment.

What is the option to pay in installments on Shop Pay?

When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into 4 equal, biweekly installment payments—with 0% interest, no hidden or late fees, and no impact on your credit score.* In some instances, your first payment is due when you make your purchase; otherwise, your first payment is due 2 weeks after your purchase.

What if I make a return on a purchase made through Installments with Shop Pay?

If your refund amount is less than the amount remaining on your Shop Pay Installments balance, then you can expect one or both of the following:

  • A smaller payment balance on the final payment
  • Less future payments on the remaining loan balance

If your refund amount is more than the amount remaining on your Shop Pay Installments balance, then you can expect to receive the difference as a refund to your original debit card or credit card payment method within 3 to 10 business days.

Which payment methods are accepted if I use the option to pay Installments on Shop Pay?

The installments option on Shop Pay is available on debit and credit cards.

Have more questions?

  • For questions about installment payments on Shop Pay, visit shop.affirm.com/help.
  • For questions about Shop Pay or the Shop App, visit shop.app/help/shop-pay.

*Payment options are offered by Affirm and are subject to eligibility check and might not be available in all states. California residents: Affirm Loan Services, LLC is licensed by the Department of Business Oversight. Loans are made or arranged pursuant to California Financing Law license.